PX5 Support

Our Dedicated Support

Our team is dedicated to supporting any issues that you have regarding PX5 RTOS, PX5 FILE, and PX5 NET. The specific response and resolution times of our standard Service Level Agreement (SLA) are defined in the following table:

Dedicated Support icon

Severity

  • Critical
  • Serious
  • Moderate
  • Cosmetic

Response Times

  • Less than 1 working day
  • Less than 1 working day
  • Less than 2 working days
  • Less than 2 working days

Resolution Times

  • 1 to 15 working days
  • 1 to 30 working days
  • 1 to 90 working days
  • Discretionary

Beyond addressing issues your developers may encounter, we proactively notify you of emerging concerns within the community, including newly identified Common Vulnerabilities and Exposures (CVEs). When a resolution isn’t yet available, we offer guidance to assess your exposure and implement known workarounds. This ensures your team stays informed without the burden of constant monitoring and analysis.

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